Training is one of my favorite responsibilities as a consultant with 318. This past summer I've trained a few dozen new and experienced Mac administrators as part of their Casper JumpStarts but while most are very good at their jobs, practically all of them have briefly succumbed to the dark side during their training. Movie wisdom I … Continue reading Watching good administrators go bad
Author: talkingmoose
William is a Professional Services Engineer at Jamf, a Mac management solution based in Minneapolis, MN. He is a 20-year technology veteran living in Saint Paul, MN, where he has provided training and consulting services on behalf of customers such as Apple and Jamf while employed with 318, Inc.
He enjoys writing and presenting on technology topics and has spoken at JAMF Nation User Conference, MacIT, PSU MacAdmins and other conferences. He is an 14-year Microsoft MVP, co-owner of OfficeforMacHelp.com and currently part of the steering committee for the new Twin Cities Mac Admins professionals group, a community supporting all things Apple from education to enterprise.
PSU MacAdmins posts conference videos for 2014
Today, all those folks who couldn't attend this year's PSU MacAdmins Conference get to attend virtually! And all those folks who did get to attend now get to attend every session. The fine folks at Penn State University have posted links to most videos from the conference with a few yet to come in their … Continue reading PSU MacAdmins posts conference videos for 2014
Honk if you agree
Threw this together based on a conversation with a former boss...
Posting my PSU MacAdmins Conference presentation
Update (July 13): Forgot to include a link to download the plists for Microsoft Office for Mac 2011. These are the same files I used in my demonstration. From the home office in Saint Paul, Minnesota, I'm posting my PSU MacAdmins Conference slides here for folks reviewing after my presentation in State College, PA, and for folks who weren't … Continue reading Posting my PSU MacAdmins Conference presentation
Attending my first PSU MacAdmins Conference
Super excited to be flying out to Penn State tomorrow and attending my first PSU MacAdmins Conference! It's only five years old but has become one of the five major conferences for Mac administrators in the world as well as the only major east coast conference for those who support OS X and iOS. I get to present this year and … Continue reading Attending my first PSU MacAdmins Conference
Playing with my potty while on the iPhone
In the beginning was the "Have a nice day" guy. He was put on buttons, coffee mugs, bumper stickers and T-shirts. Then one day, someone didn't have a nice day. And he was put on even more buttons, coffee mugs, bumper stickers and T-shirts. Along came the computer and the smilie was born—the "Have a nice day" … Continue reading Playing with my potty while on the iPhone
Even more rubber chickens and purple boxes
Strange, happy coincidence—I met the person responsible for the rubber chickens in the purple Wam!Net boxes! Let's start with the sequence of events: I saw the tiny rubber chicken about 15 years ago when a Wam!Net technician let me peek inside our big purple box. Wam!Net was a Minneapolis-based company. A few years later I moved … Continue reading Even more rubber chickens and purple boxes
Rubber chickens and purple boxes
Rubber chickens have their place in technology. During my first gig as an administrator in the mid 1990s, we brought in Wam!Net, a Minneapolis-based company, to link our office to dozens of remote printing facilities across the U.S. This was before Internet connectivity and FTP were common-place technologies in business. With as $12,000 annual contract, Wam!Net … Continue reading Rubber chickens and purple boxes
All hands on deck (even at night)
Last night I witnessed a really cool phenomenon unfold among my co-workers. A simple email message to all 318 Staff regarding one of our clients said: 4 users with BBerry email problems 3 users reporting remote access problems SDM is working to get these assigned and resolved. "SDM" is short for "Service Desk Managers" who schedule … Continue reading All hands on deck (even at night)
Posting my MacIT 2014 presentations
From the home office in Saint Paul, Minnesota, I'm posting my MacIT 2014 slides here for folks reviewing after my presentations in San Francisco and for folks who weren't able to attend this year. I realize slides alone don't give the full context of the sessions but I do try to write them to be … Continue reading Posting my MacIT 2014 presentations
Remember the Human 