“words—
lonely written words—are all you’ve got”

—Virginia Shea

“communication happens when I know you know what I know”

—Me

Enjoying some nice words from a customer

318 Inc.Someone I met at a recent conference described his impression of 318, Inc., as “a company that hires really smart people.” That was both a humbling and really proud moment for me.

I just read the following message forwarded from our CEO Kevin Klein and it has me feeling that same way. Several of us have been working on a large migration project for a customer culminating in the cutover to a new service last week. While I’ve been on vacation this week my co-workers have been putting out fires and responding to issues. Today, Kevin shared this praise from its COO.

From: Kevin Klein
To: 318 Headquarters

Fwd: Thank you
February 7, 2014 at 8:07 PM

I COULD NOT OVERSTATE HOW PROUD I AM OF THE ENTIRE 318 TEAM IN THIS ACCOMPLISHMENT AND IN READING [REDACTED] COO’S ACCOLADES.

FOR THOSE OF YOU SINGLED OUT BY NAME BY LORI; EXTRA KUDOS FOR THAT!

HOPE TO SEE YOU AT HAPPY HOUR IN A FEW SHARE A CELEBRATORY DRINK (OR TWO).

[YES; CAPS LOCKED JOYFULLY]

Kevin Klein, CEO

———- Forwarded message ———-

Hello 318 –

It’s been just a week since our cutover to the Cloud and I want to thank each of you for the role you’ve played in facilitating the transition and assisting our staff. When you first described what migration would involve, we knew this important step for [redacted] would be complicated and potentially disruptive to our workflow in many ways.  We knew the fragility of our terrestrial servers required that it happen during our most intense season. We know we were starting with an IT architecture already outside of Best Practices. And yet, even with unforeseen complications, we experienced almost no interruption in our workflow during the process. There were emotional publicists and overnights and forgotten passwords and panicky phone calls and so many workarounds; you handled it all with a sense of both urgency and calm that made all the difference to us.

I can’t say enough about John’s responsiveness and concern. He possesses the gift of being able to translate complicated information in the proper dose and without a shred of impatience or condescension. The entire team on the ground was exceptional. Our unseen heroes include engineers like Bill who saved the day at all hours. Charles, I literally picture you ON A CLOUD with an array of MacBook Pros, a wrist band I don’t understand and some crazy data port in your shoes. Thank you for sharing your expertise.

We still have a to-do list…but it’s not too soon to say THANK YOU from all your friends at [redacted].

Not only are these words rewarding, they’re energizing. Thank you to those who take the time to say them.

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