“words—
lonely written words—are all you’ve got”

—Virginia Shea

“communication happens when I know you know what I know”

—Me

PSU MacAdmins posts conference videos for 2014

Today, all those folks who couldn’t attend this year’s PSU MacAdmins Conference get to attend virtually! And all those folks who did get to attend now get to attend every session. The fine folks at Penn State University have posted links to most videos from the conference with a few yet to come in their Resources area.

The 40+ videos are posted to YouTube and are free to everyone. They total more than 50 hours of training, education and insight from folks who like to share knowledge. That’s a work week’s worth of content plus some overtime!

Below is the video for my presentation Manage Third Party Applications with Profiles. I’ve already made the demonstration files and presentation slides available for download. Hope you find it useful!

Honk if you agree

I Love Hypercard

Threw this together based on a conversation with a former boss…

Posting my PSU MacAdmins Conference presentation

Update (July 13): Forgot to include a link to download the plists for Microsoft Office for Mac 2011. These are the same files I used in my demonstration.

From the home office in Saint Paul, Minnesota, I’m posting my PSU MacAdmins Conference slides here for folks reviewing after my presentation in State College, PA, and for folks who weren’t able to attend this year.

Below are links to both a PDF version as well as the original PowerPoint version, which includes my notes and talking points. Even if you don’t use PowerPoint, Keynote or an Office 2011 trial should

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Attending my first PSU MacAdmins Conference

Of Science and Chickens

Super excited to be flying out to Penn State tomorrow and attending my first PSU MacAdmins Conference! It’s only five years old but has become one of the five major conferences for Mac administrators in the world as well as the only major east coast conference for those who support OS X and iOS.

I get to present this year and expand on a session I did for the JAMF Nation User Conference back in 2012. That session was about the humble plist. What I didn’t get to cover then was how to use Managed Preferences (MCX) and Configuration Profiles

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Playing with my potty while on the iPhone

Happy little turd

In the beginning was the “Have a nice day” guy. He was put on buttons, coffee mugs, bumper stickers and T-shirts.

Then one day, someone didn’t have a nice day. And he was put on even more buttons, coffee mugs, bumper stickers and T-shirts.

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Even more rubber chickens and purple boxes

Original Wam!Net rubber chicken

Strange, happy coincidence—I met the person responsible for the rubber chickens in the purple Wam!Net boxes!

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Rubber chickens and purple boxes

Chicken and me

Rubber chickens have their place in technology.

During my first gig as an administrator in the mid 1990s, we brought in Wam!Net, a Minneapolis-based company, to link our office to dozens of remote printing facilities across the U.S. This was before Internet connectivity and FTP were common-place technologies in business.

With as $12,000 annual contract, Wam!Net installed a big purple box with a whopping 400 MB/hour pipe in our office. Today, that’s like the mojo wire of the 1970s that could transmit a page of text over the telephone in only 18 minutes.

The purple box was nothing more than

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All hands on deck

Last night I witnessed a really cool phenomenon unfold among my co-workers. A simple email message to all 318 Staff regarding one of our clients said:

4 users with BBerry email problems 3 users reporting remote access problems SDM is working to get these assigned and resolved.

“SDM” is short for “Service Desk Managers” who schedule technicians to respond to customer issues. Clearly, SDM was saying we had an issue suddenly impacting several customers.

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Posting my MacIT 2014 presentations

Troubleshooting Email - slide 1

From the home office in Saint Paul, Minnesota, I’m posting my MacIT 2014 slides here for folks reviewing after my presentations in San Francisco and for folks who weren’t able to attend this year. I realize slides alone don’t give the full context of the sessions but I do try to write them to be somewhat self-explanatory. Feel free to post questions and I’ll try to answer here.

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And the angels did sing!

The Book of Questions

From The Book of Questions:

135: Which would you prefer: a wild, turbulent life filled with joy, sorrow, passion, and adventure-intoxicating successes and stunning setbacks; or a happy, secure, predictable life surrounded by friends and family without such wide swings of fortune and mood?

Friends are still asking me, “So, how do you like your new job?” After a year and a half with 318, Inc., I’m usually a little caught off guard because I just don’t have a good answer yet.

Don’t take that as I don’t like my job. Not so. I’m challenged in ways I’ve never been

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